Parkview Health Modernizes PeopleSoft Support and Reduces Recurring Issues by 20%
Parkview Health is a not-for-profit, community-based health system serving Indiana and northwest Ohio, with more than 17,500 co-workers across 15 hospitals and more than 300 outpatient centers and physician offices. Keeping enterprise systems like PeopleSoft running reliably across that footprint requires more than reactive support — it requires a partner built for the long term.
Industry
Healthcare
Service
Managed Services
Solution
PeopleSoft FSCM / HCM
Parkview was running a large, complex PeopleSoft environment spanning Finance, Supply Chain, and Human Capital Management. As the organization grew, it became clear that its existing support model wasn’t keeping pace. They needed a partner who understood healthcare operations, not just the technology.
The Challenge
Parkview came to Mythics looking for a fundamentally different approach to PeopleSoft support. Their existing provider was focused on technical break fixes, but Parkview needed more — a cost-effective contract with flexibility, integrated processes, extensive knowledge transfer, and modern helpdesk tooling. They also needed a partner with a proven track record supporting other healthcare organizations.
The Solution
Mythics delivered a fully managed services suite tailored to Parkview’s operational needs. That included day-to-day application support across both technical and functional areas, PeopleSoft Test Framework, Testing as a Service, and OCI tenancy. Mythics also took on a series of special projects alongside ongoing support, including Segregation of Duties Remediation, Grants Reimplementation, and an ePerformance Notification Framework.
To bring structure and visibility to issue management, Mythics implemented Jira Service Desk with a Cherwell integration, providing Parkview with real-time reporting and a centralized platform for tracking and prioritizing work.
Services provided:
- Operational Application Support (Technical and Functional)
- PeopleSoft Test Framework
- Testing as a Service
- OCI Tenancy
- Jira Service Desk implementation with Cherwell integration
- Special projects, including Segregation of Duties Remediation, Grants Reimplementation, and ePerformance Notification Framework
The Results
The engagement produced measurable improvements across both the support operation and the broader PeopleSoft environment.
- 20% reduction in new and recurring issues through proactive data analysis and targeted remediation
- Enhanced user experience through improved design, reduced complexity, and modernized helpdesk tooling
- Tighter controls around customizations and enhancements, reducing technical debt over time
- Streamlined architecture and process improvements across Finance, HCM, and Technology
- Continual innovation through regulated PeopleSoft updates and a proactive roadmap approach
