Vulcan Real Estate Fills a Critical PeopleSoft Support Gap with a Blended Team Model
Vulcan Real Estate is a Seattle-based developer with a long track record of building office, life science, residential, and mixed-use properties across the Pacific Northwest. The company is built around a long-term commitment to sustainable, community-focused development, and running that kind of operation requires enterprise systems that can keep pace.
Industry
Commercial
Service
Managed Services
Solution
PeopleSoft FSCM
Years of organizational transitions at Vulcan had left gaps in the internal team responsible for supporting PeopleSoft. The people who knew the system deeply were no longer there, and the remaining staff didn’t have the bandwidth or expertise to keep up.
The Challenge
Staff reductions over time had left Vulcan without the internal capacity to properly support their PeopleSoft environment or add value to it. Technical debt was accumulating, features weren’t being used, and the team was stretched too thin to do much about either.
The Solution
Mythics built a blended support model that embedded Mythics consultants alongside Vulcan’s existing staff. Rather than replacing the internal team, the approach was designed to fill the expertise gaps and handle the heavy lifting, while giving Vulcan’s own people the time and room to make longer-term decisions about staffing and direction.
Services provided:
- FSCM Functional and Technical Support
- PeopleSoft Upgrade Implementation
- Introduction and Adoption of New Features
- Interface Development
- Business Process Enhancements
The Results
The blended team functioned as a single cohesive unit. Mythics handled upgrades and ongoing support, which freed Vulcan to focus on the business rather than the system. The engagement reduced technical debt, improved feature adoption, and gave Vulcan’s leadership the breathing room to make sustainable staffing decisions without disrupting PeopleSoft support in the meantime.
